4 Making Decisions

A photo shows a person holding up a board with the words, A good decision should be defined by its outcome.

Wavebreak Media ltd/Alamy Stock Photo

Learning Outcomes

  1. 4-1 Describe the decision-making process.

  2. 4-2 Explain the three approaches managers can use to make decisions.

  3. 4-3 Describe the types of decisions and decision-making conditions managers face.

  4. 4-4 Discuss group decision making.

  5. 4-5 Discuss contemporary issues in managerial decision making.

Management Myth

A good decision should be judged by the process used, not the results achieved. In some cases, a good decision results in an undesirable outcome. As a decision maker, you can control the process. But in the real world, factors outside your control can adversely ...

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