Fundamentals of Management, 11/e

What Are Current Issues in Organizational Culture?

1. 2-5 Describe current issues in organizational culture.

Corporate leaders increasingly are recognizing that organizational culture is a critical business issue, particularly since an organization’s culture can be a “driver” of employee productivity, engagement, and retention. What current cultural issues are managers focusing on? We’ve identified five that we think are important. Let’s take a look.

Creating a Customer-Responsive Culture

In Chapter 1, we discussed why customers are so important to organizations and managers. A customer-responsive culture can lead to more satisfied employees and customers, which in turn can affect performance results. What does a customer-responsive culture ...