Concept
What is the job of a leader? Take a minute, think about that question and note your answer.
For a long time, leaders were expected to solve problems. They were thought to be better educated, better prepared, better able to figure out what needed to be done.
As organizations became more complex, the problem became finding the problems. Then, the issue for leadership was how do I found out what needs to be fixed before it becomes a big problem? Internal information systems, that is, the ones the leaders used were critical to this effort. If the systems didn’t capture or highlight issues that would become problems, however, the leaders might not know about the budding problems.
When leaders identified ...
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