Chapter 11. Danger Zone: Handling Workplace Violence
“A disgruntled [pick one: postal worker, law client, insurance claimant, store customer, hospital patient, factory worker] stormed into his place of business yesterday, killing six people before turning the gun on himself. Film at eleven.”
You’ve heard this one before. Often the lead story is followed by interviews with coworkers or associates whose comments almost invariably follow one of two main themes:
“He was always a little strange; you know, quiet. Kept to himself a lot, didn’t get along with too many people, but came in, did his job, and never caused any real trouble. Nobody ever figured him for a stone killer. Man, we didn’t see this one coming.”
Or:
“Dammit, I knew it was just a matter ...
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