Chapter 1 Understanding the Problem
Houston, we have a problem.
—Jim Lovell
Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly and applying the wrong remedies.
—Groucho Marx
A problem well put is half solved.
—John Dewey
A group of distracted senior executives sits around the boardroom table while fidgeting with their iPads® and cell phones as the project manager and a few of her core team members come into the room for their project’s bimonthly executive review meeting. As she looks around the room she sees the same blank faces she has seen for the past few bimonthly reviews. Some have a stake in the ...
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