CONTENTS

Acknowledgments

Introduction

1.   What Is FAST Feedback?

2.   Not So FAST …

3.   Reality Check: How FAST Is Your Feedback?

4.   FREQUENT Feedback: Tuning In to Each Person’s Unique Needs

5.   ACCURATE Feedback: Thoughtful, Balanced, and True

6.   SPECIFIC Feedback: Focusing on Concrete Action Steps

7.   TIMELY Feedback: The Sooner, The Better

8.   Why Turn Managers Into Coaches?

9.   One Last FAST Review

APPENDICES

A.   FAST Feedback Training and Implementation

B.   The FAST Evaluations (Self and Other)

C.   The FAST Feedback Manager’s Tool Kit

D.   Standardized FAST Feedback Memos: Sample Templates

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