Preface
Hey, you! If you’re here, it’s because Dynamics 365 Customer Engagement is part of your day-to-day life, either because you work on projects as an implementer (as an architect or consultant), or perhaps as an administrator or citizen developer of an organization that has Dynamics 365 Customer Engagement implemented.
Dynamics 365 Customer Engagement enables organizations to control each point of contact that the customer has with it, from the Sales, Service (both Customer and Field Service), and Marketing standpoints, creating a unique and personalized customer experience. Dynamics 365 Customer Engagement, formerly known as CRM, has evolved a lot during the past several years. Projects have changed from being mostly custom developed to ...
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