NOTES
CHAPTER 1
1. Christopher Steiner, “Meet the Fastest Growing Company Ever,” Forbes, August 12, 2010, www.forbes.com/forbes/2010/0830/entrepreneurs-groupon-facebook-twitter-next-web-phenom.html.
2. “Groupon Vouchers Decision Cost Berkshire Business Thousands,” BBC News, November 18, 2011, www.bbc.co.uk/news/uk-england-berkshire-15791507.
3. Noah Fleming, “How Groupon Can Save Itself,” Fast Company, www.fastcompany.com/3001656/how-groupon-can-save-itself.
4. Jay R. Galbraith, Designing the Customer-Centric Organization (San Francisco: Jossey-Bass, 2005), p.6.
5. Ranjay Gulati, “Inside Best Buy’s Customer-Centric Strategy,” Harvard Business Review, http://blogs.hbr.org/hbsfaculty/2010/04/inside-best-buys-customer-cent.html.
6. Peter ...
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