8.7. Summary
Knowledge Management begins with a practical implementation plan that adequately addresses people, process, and technology challenges, whether working with vendors and developers or shifting the corporate culture to embrace the concept and reality of a knowledge organization. An insightful and capable senior manager can recognize and appreciate predictors of a successful KM initiative and manage the potential risks involved. As long as stakeholder expectations are managed in a way that avoids the hype that kills other business innovations, the prospects for a successful KM implementation, and for the KM industry as a whole, look exceptionally bright.
The great danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.
—Michelangelo
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