Essentials of Knowledge Management

Table of contents

1. Copyright
2. Dedication
3. Preface
4. Acknowledgments
5. Overview
   1. Definition
   2. Intellectual Capital
   3. Tale of Two Companies
   4. Key Concepts
   5. Reality Check
   6. Summary
6. Knowledge Organizations
   1. After reading this chapter you will be able to
   2. From What to How
   3. Matter of Perspective
   4. Knowledge Management Leadership
   5. Knowledge Management versus Process Reengineering
   6. Knowledge Management and Business Models
   7. Upsetting the Corporate Equilibrium
   8. Summary
7. Knowledge Workers
   1. After reading this chapter you will be able to
   2. Unfortunate Loss
   3. Knowledge Worker Relationship Management
   4. Touch Points
   5. Knowledge Worker Loyalty
   6. Knowing Versus Doing
   7. Knowledge Worker Education
   8. Knowledge Worker Recognition
   9. Overhead
   10. Growing Communities of Practice
   11. Management as Information Gatekeeper
   12. Shaping Knowledge Worker Behavior
   13. Summary
8. Process
   1. After reading this chapter you will be able to
   2. For the Love of Money
   3. Life-Cycle Overview
   4. Issues
   5. Support Mechanisms
   6. Creation and Aquisition
   7. Modification
   8. Use
   9. Archiving
   10. Transfer
   11. Translation/Repurposing
   12. Access
   13. Disposal
   14. Knowledge Management Infrastructure
   15. Summary
9. Technology
   1. After reading this chapter you will be able to
   2. Electronic Whiteboard
   3. Enabling the Knowledge Management Process
   4. Groupware
   5. Pattern Matching
   6. Database Tools
   7. Controlled Vocabularies
   8. Professional Databases
   9. Application-Specific Programs
   10. Simulations
   11. Decision Support Tools
   12. Data Capture Tools
   13. Visualization Tools
   14. Interface Tools
   15. Authoring Tools
   16. Infrastructure
   17. On the Horizon
   18. Summary
10. Solutions
    1. After reading this chapter you will be able to
    2. Formulating a Strategy
    3. Evaluation Process
    4. Summary
11. Economics
    1. After reading this chapter you will be able to
    2. Defending the Investment
    3. Stakeholders
    4. Value Assessment
    5. Incremental Value
    6. Summary
12. Getting There
    1. After reading this chapter you will be able to
    2. For the Record
    3. Implementation Overview
    4. Risk Management
    5. Predictors of Success
    6. Future
    7. Summary
13. Further Reading
    1. Books
    2. Periodicals
    3. Web Sites Catering to Knowledge Management
14. Glossary
15. Index