1The Communication Skills Paradox
A paradox consists of multiple true but seemingly contradictory propositions. And as soon as we undertake an examination of communication skill and skill enhancement we run smack dab into a curious paradox that involves not just two, but three, apparently contradictory points. Now standard practice in writing a book like this calls for the author to overview what’s coming in the rest of the chapter by telling the reader what those three “seemingly contradictory” points are. Not here. That would be like flipping to the last page of a mystery novel to find out “who done it.” So, instead, let’s just follow the story and examine each of the key “plot twists” in turn.
Communication Skills Matter
You almost certainly ...
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