Personal Qualities Managers Need to Communicate Effectively
Positive Attitudes and Beliefs
“Trust that man in nothing who has not a conscience on everything”
—Lawrence Stern
A. Things to Know and Things to Do
1. Attitudes
• Attitude is a mental position or feeling about something. If you can’t see something being done it is attitude, if you see something being done it is behavior.
• It is helpful to view attitude in four contexts:
1. One’s self-perception
2. Manager’s views toward people
3. Manager’s attitude toward work
4. Manager’s attitude about communicating on-the-job
• You are responsible for your own attitudes and beliefs. Your attitude determines ...
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