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WHO OWNS INFORMATION?
Before we delve into the details of what data quality means and how it relates to knowledge management, we should establish where the responsibility for data quality falls within a company. Without a clear assignment of accountability, it is almost impossible to measure the quality of data, much less effect improvements.
This chapter examines the question of data ownership as the first step in establishing a knowledge-oriented organization. We begin by discussing data processing activity as a manufacture of information, and knowledge, which is owned by the data consumers in a business enterprise and is the final product of this factory.
Who are the data producers and data consumers in an enterprise? We look at internal ...
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