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WHEN LARGE NUMBERS OF BUSINESSES first installed electricity in their plants in the 1890s, they saw few immediate benefits. Electric generators replaced steam engines, but underlying business processes changed very little. Most factory engineers placed the new electrical generators in the same, central, cleverly architected position in the factory that enabled the steam engine to power as many machines as possible via mechanical driveshafts. It took decades for most factory engineers to redesign workflow and factory layout to take advantage of the increased flexibility and efficiency of electrical power. Not until forty ...

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