About the Authors
Jeanne W. Ross is Principal Research Scientist at the MIT Sloan School’s Center for Information Systems Research (CISR). CISR undertakes practical empirical research on how firms generate business value from IT and is funded by corporate patrons and sponsors. The center disseminates its findings through briefings, papers, workshops, and executive education. At MIT Jeanne lectures, conducts research, and teaches public and customized executive courses on IT management. She has published widely, including journal articles, book chapters, and case studies. Her prior book, IT Governance: How Top Performers Manage IT Decision Rights ...
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