CHAPTER 2

Workplace Incivility

Julie Connelly had always believed the workplace to be one of the last strongholds of civility and that you could always count on people standing when a senior manager entered the room. People treated each other with respect. However, everything seemed to change, and she questioned if employees had become mad dogs in the office.

In a Forbes article, Julie Connelly proposed several reasons for the rise in workplace incivility:

The flattening of the hierarchical structure with a focus more on teams has led to an absence of cues as to rank and seniority (e.g., to whom do we report).

The informality of society at large has permeated the work environment and gotten twisted into self-centeredness.

Society rewards ...

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