Ensuring Civility Online

Checklists

Ensuring Civility in E-mail

1.	Avoid writing and sending e-mail when angry, frustrated, or upset.
2.	Use a professional e-mail address.
3.	Use professional salutations with appropriate courtesy titles (Ms., Mr., or Mx.). Avoid the use of first names unless there is a clear friendly relationship already established.
4.	Include a clear subject line that explains the purpose of the message.
5.	Respond to e-mails in a timely fashion (within 24 hours) unless the message involves an emergency.
6.	Use a clear font and an easy-to-read type size (10 to 12 point).
7.	Adhere to all rules of grammar, spelling, and punctuation.
8.	Avoid using all capital letters that indicate shouting or yelling. If you need to emphasize information, ...