chapter three
METHODS
MATCH THE MEASUREMENT TO THE PROCESSES, ROLES, AND TEAMS
If you scan the topics covered in many organizations’ annual employee surveys, you will see some common patterns. There are questions on leadership/supervisors, communication and support, training and developmental opportunities, compensation and benefits, teamwork and collaboration, and effectiveness across organizational boundaries (function, department, business unit, etc.). Judging by the common themes, you could easily conclude that there is widespread agreement about what should be covered in any employee survey. An easy conclusion, but a wrong one. This chapter addresses how to match the right measurement to different processes, roles, and teams.
Why this is ...
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