CHAPTER FOUREMOTIONAL LABOR OR EMOTIONAL COMPETENCE?
Maureen O’Hara sits in an old-fashioned office chair, dressed all in black, looking resolute as she is interviewed for the brisk-selling business magazine The Fast Company. Dean of faculty at San Francisco’s Saybrook Graduate School and postmodern psychologist par excellence, Dr. O’Hara makes a strong case for the necessity of emotional skills at the turn of the twenty-first century.
Everyone must become a student of human nature in all its glorious complexity. Exercising new psychological muscles—tolerance, flexibility, empathy— becomes part of developing competence at work.1
Exercising new psychological muscles—tolerance, flexibility, empathy— becomes part of developing competence ...
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