CHAPTER 9

How to Address Common Challenges

In our path toward emotional connection, there are numerous challenges that can prevent us from making progress. Many of the business books currently used to educate managers about communication, leadership, or human interactions in the workplace ignore the role emotions play in determining actions and reactions. Most often, they concentrate on methodologies based on contextual understanding of issues, communication strategies to improve discourse, and performance enhancement plans to remediate employee deficiencies. By ignoring emotions, we lay the foundation for team dysfunction. Conversely, by acknowledging emotions, we build the framework for high-functioning teams, regardless of context or content. ...

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