Notes

Chapter 1

1. Guskey (2012).

2. Gershon (2015).

3. McClincy (2011), p. 84.

4. Stratton (1999), p. 36.

5. Leebov and Ersoz (2003), p. 3.

6. Sritharan and Thillai (2012), p. 138.

7. McCreight (2011), p. 2.

8. Fagel (2013a), p. 296.

9. Alexander (2002), p. 112.

10. Huber (2014), p. 433.

11. Place (2000), p. 26.

12. Glarum, Birou, and Cetaruk (2010), p. 136.

13. Hogan and Burstein (2007), p. 25.

14. Ferrier (2001).

15. Joint Commission (2008), p. 66.

16. Milosevic (2003), p. 176.

17. Lighter and Fair (2000), p. 59.

18. Jackson (2011), p. 9.

19. Wysocki (2013), p.4.

20. Wysocki (2013), p. 4.

Chapter 2

1. Joint Commission (2011).

2. Denney (2005), p. 7.

3. Fallon, Begun, and Riley (2013), p. 43.

4. Joint Commission Resources Inc. (2002), p. 43. ...

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