Introduction
One of the greatest challenges in any type of Emergency Management is the consistent and effective communication of current status, information, and instructions to all participants in response to whatever crisis is occurring. Communications both into and out of the Command Center throughout the crisis must be effective; it is, by sheer necessity, a twoway process. In any crisis, human nature is such that if information and instructions are not received consistently by those on the front-lines and elsewhere in the organization, they will almost certainly be manufactured. Failure to adequately communicate with staff is almost invariably found to be the “root cause” of all “freelancing” by staff and all ...
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