CHAPTER 8

Essential Skill 2: Challenge Assumptions to Think Differently

Challenging assumptions to help you think differently is the second essential skill to develop for those interested in embracing the ambiguity of a postpandemic world. The move from the office to the home for millions in March 2020 at the onset of the pandemic challenged managers to think differently. With such a dramatic move, almost overnight, managers faced the unprecedented task of challenging their assumptions about how their employees would get their work done while balancing the new needs of remaining at home. Nina Bartmann, Senior Behavioral Researcher, Center for Advanced Hindsight at Duke University noted the importance of “establishing work-life boundaries when ...

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