Index

AB testing, 83

    comparison of types conducted by companies, 84

    design issues, 87

    disadvantages of, 89

    of emails, 84

    as experiment, 85–86

    open rate and click-through rate of email, 89, 91

    process issues, 87–88

    reason for wrong and not knowing, 86–87

Acquisition email, 59

Action triggers, 63–64

Acxiom, 77

Advanced Research Projects Agency (ARPA), 15

Advanced Research Projects Agency Network (ARPANET), 15, 18

Agnostic approach, 38–39

Agreeableness personality, 98–99

America Online (AOL) service, 19

Apple computer, 16

AppleLink, 19

Apple Mail, for desktop and mobile, 37–38

Artbeads.com, 77

@ symbol, origin of, 15–16

Automated email

    action triggers, 63–64

    benefit of, 64

    event triggers, 64

Average order ...

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