A Note to Readers—Complementing Research with Practice
This book is an instructional field manual for any professional who needs to access and interpret information from people and not technology. As the interviewer, questioner, or evaluator we face many opportunities to get it wrong.
Good information can go bad when you don’t interpret it correctly. Bad information can go good, incorrectly sending you in the wrong direction.
You can’t Google the head of the person you are interviewing, so hit them with evidence-based tactics that will give you the information you want. The Action Items in this book will help you do just that. The action items are based on sound, empirical research converted into practical ways to improve questioning skills. ...
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