As with previous chapters, make some notes of what you expect in this chapter. Identify the different groups of people that could contribute to an organization becoming dysfunctional. Keep those notes in mind as you read this chapter.
Introduction
Culture and safety both involve people. It is the behavior of those in the organization that largely determines whether the culture will be functional or dysfunctional. Likewise, the behavior of members of the organization will be associated with a safe place or an unsafe place. So, a closer examination of those people is necessary. However, there are several types of individuals in or associated with organizations that need to be considered—the leaders or managers ...
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