Make some notes of what you expect in this chapter. Write down what you feel is a definition of culture. Keep that definition in mind as you read this chapter.
Concept
An organization’s culture refers to the shared beliefs and values that enable its members to understand what the organization stands for, how it does things, and what it considers important (Deal and Kennedy 2000). While culture cannot be objectively measured or directly observed, it can be inferred from the organization’s documents and the behavior of those in the organization. The organization’s culture both shapes the way people in the organization behave and is, in turn, shaped by their behavior. Organizational culture is about the relationships that exist ...
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