Preface

I started my professional career as a young engineering project manager at a high-tech manufacturing facility at Texas Instruments. I had no idea then that the basic concepts I learned about Lean production processes would serve me well throughout my career as a software product manager (computer-aided software engineering – CASE and workflow tools) and as a consultant and IT project manager in the development of business applications for business process improvements. However, my work in those areas was always about improving organizational value streams outside of the IT department.

Lean production concepts began to find their way into software development in early 2000 through the insights of people such as Mary and Tom Poppendieck ...

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