Drivers of Successful Controllership

Appendix

Cases Illustrating Leading-Edge Practices

Some companies have transformed their controllership function significantly and successfully. In the following two sections, we would like to share two of these examples. The respective change processes of the two companies pursued similar goals of creating state-of-the-art controllership functions, but with different focus. At the leading global logistics group Deutsche Post World Net/DHL (DPWN/DHL), which employs some 500,000 staff and nearly 10,000 controllers throughout the organization, the controllership function was long established, but mostly avoided, as their services were regarded as second class. DPWN/DHL set out to increase the attractiveness of controllership services by massively ...