Diversity and Inclusion Matters

Diversity and Inclusion Matters

by Jason R. Thompson
Released December 2021
Publisher(s): Wiley
ISBN: 9781119799535

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Book description

Expert guidance and step-by-step instruction for building a successful diversity, equity, and inclusion initiative from scratch

In Diversity and Inclusion Matters: Tactics and Tools to Inspire Equity and Game-Changing Performance, award-winning diversity, equity, and inclusion (DE&I) expert Jason R. Thompson delivers a practical and engaging handbook for implementing a DE&I program in your organization. The CAPE technique, developed by the author, gives you a clear blueprint and the tools you'll need to make your diversity program a success.

In this book, you'll learn how to achieve early and significant wins to create the necessary and long term organizational change needed for successful DE&I programs. Find out what data you need to collect, how to analyze it, and choose the right goals for your organization. In addition, the CAPE technique will show your progress and ROI.

You will learn to:

  • Manage and lead a diversity council and implement diversity initiatives in the correct order
  • Get early buy-in and long-term commitment from a Chief Executive Officer by knowing what to ask for and when
  • Set appropriate and realistic expectations for a DE&I program with the executive leadership team

Perfect for diversity and inclusion professionals, human resources leaders, founders, business owners, and executives, Diversity and Inclusion Matters will also earn a place in the libraries of students of human resources, leadership, management, and finance.

Table of contents

  1. Cover
  2. Praise for Diversity and Inclusion Matters
  3. Title Page
  4. Copyright
  5. Preface
    1. Telling Stories and Bridging the Disconnect
    2. My Story
    3. The Bridge Between Intent and Impact
    4. How the CAPE Process Works
    5. Notes
  6. Foreword
  7. Part I: The CAPE Process
    1. Chapter 1: How to Become an Exceptional DE&I Organization
      1. Four Shades of Brown
      2. The Importance of DE&I Now
      3. A Diverse Workforce Will Have Tension
      4. DE&I Officers Need a Broad Range of Skills
      5. Why DE&I Programs Fail
      6. The How: CAPE Foundation for Successful DE&I Programs
      7. Notes
    2. Chapter 2: DE&I Fundamentals, CAPE, and Organizational Change
      1. Overwhelmed and Needing a Process
      2. The Basics of Every DE&I Program
      3. Notes
    3. Chapter 3: Data for DE&I
      1. Fill the Cup of Others
      2. The Illusion and Challenge of Data
      3. The Recruitment Data Challenge
      4. Notes
    4. Chapter 4: Collect the Data
      1. Give a Brown Guy a Chance
      2. When to Start Collecting Data
      3. What Data to Collect
      4. Where to Get the Demographic Data You Need
      5. Who Is Being Included in the Data?
      6. Respecting Demographic Data
      7. Notes
    5. Chapter 5: Analyze the Data
      1. Seeing It So Clear Now
      2. Using the Data to Know What You Have
      3. The How: Analyzing Data to Identify Recruitment Issues
      4. The How: Analyzing Data to Identify Retention Issues
      5. Assume Competence
      6. Notes
    6. Chapter 6: Plan your Program
      1. The World's Park
      2. Plan Only after You Analyze the Data
      3. Getting Started on Your Plan
      4. 4-2-50 Program
      5. How to Measure ROI in Your DE&I Program
      6. The How: CAPE DE&I Plan Template
      7. How to Complete the CAPE DE&I Template
      8. Note
    7. Chapter 7: Execute on the Plan
      1. Audio Must Match Video
      2. E Is for Execute
      3. The How: A CAPE Path to Execute
  8. Part II: Practical Lessons Learned in DE&I Programs
    1. Chapter 8: DE&I Programs Should Look Like the Company
      1. Looking for Four-Leaf Clovers
      2. Sports – US Olympic and Paralympic Committee
      3. Healthcare
      4. Tech – Techstars
      5. Education – University of Wyoming, University of Colorado Health Sciences Center, Western Governors University
      6. Organizational Mission Alignment
      7. The How: An Organizational Mission-Alignment Exercise
    2. Chapter 9: DE&I Challenges That No One Tells You
      1. Whose Mother Are We Talking About?
      2. Staff and Budget
      3. Responsibility for Things Beyond Your Control
      4. Managing Expectations
    3. Chapter 10: When to Get CEO Involvement
      1. What Friends Do
      2. Setting CEO Expectations
      3. When to Involve the CEO
      4. Connecting CEO and Leadership Commitment to Diversity
      5. How to Get CEO Commitment
    4. Chapter 11: Employee Resource Groups
      1. Check Your Bias
      2. Employee Resource Groups
      3. Define ERG Membership
      4. Setting Boundaries for ERGs
      5. Establish Communication Guidelines
      6. Managing ERG Fundraisers
      7. Let ERGs Fail
      8. The How: Suggested Rules and Structures for ERGs
    5. Chapter 12: DE&I Committees
      1. Focus on the Right Things
      2. Why DE&I Committees Fail
      3. What Happens When Companies Start with a DE&I Committee
      4. Three Simple Rules for a Better DE&I Committee
    6. Chapter 13: Using DE&I Training to Make Organizational Change
      1. Trees Just Don't Happen
      2. Diversity Training: Episode versus Series
      3. DE&I Training as a Response to an Episode
      4. DE&I Training as a Series of Ongoing Trainings
      5. CAPE and DE&I Trainings
      6. The Two Types of DE&I Trainings
      7. Unconscious Bias
      8. The ADKAR Model
      9. Note
    7. Chapter 14: Inclusion Practices
      1. Don't Ask Me to Organize the Davids
      2. How to Measure Inclusion
      3. How the CAPE Inclusion Tracker Works
      4. The Fair Pay Solution
      5. Notes
    8. Chapter 15: Your Mental Health
      1. A Day at the Pool
      2. Mental Health for You and Your Colleagues
  9. Part III: Things I Wish I Had Known
    1. Chapter 16: Top Challenges for DE&I Professionals
      1. Voices Telling You What You Can't Do
      2. The Myth That Diversity Lowers Quality
      3. A Hire from an Underrepresented Group Is Not Performing
      4. Chain of Command
      5. Your Positional Authority
      6. Staffing and Budget
      7. Diversity Committees
      8. Working with Other Departments
      9. Efficacy of Résumé Redacting
      10. Belonging versus Inclusion
      11. Allies
      12. Making the Implicit Explicit
      13. Bridging the Gap Between Intent and Impact
      14. Validating the Experiences of Others
    2. Chapter 17: Jason-isms
      1. The Gift of Time
      2. The Jason-isms
  10. Conclusion
  11. Acknowledgments
  12. About the Author
  13. Index
  14. End User License Agreement

Product information

  • Title: Diversity and Inclusion Matters
  • Author(s): Jason R. Thompson
  • Release date: December 2021
  • Publisher(s): Wiley
  • ISBN: 9781119799535