Book description
Leadership lessons from the iconic brand you can use to drive Disney-style success
In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.
Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
Table of contents
- Cover
- Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees
- Copyright Page
- Contents
- Foreword
- Acknowledgments and Cast Credits
- A Note from the Author
- Prologue: “Help Me to Create The Happiest Place on Earth”
- Pulling Back the Curtain: The Orientation
- LESSON 1: Setting the Stage for Success
- LESSON 2: Capture Hearts and Minds
- LESSON 3: It Takes Art and Science
- LESSON 4: Gather Facts and Feelings
- LESSON 5: Be Willing to Change or Be Willing to Perish
- LESSON 6: Simplify the Complex
- LESSON 7: The Honeymoon Will End
- LESSON 8: Keep Plussing the Show
- LESSON 9: Beyond Orientation
- LESSON 10: The Language of Success
- LESSON 11: Give Back
- LESSON 12: Communicate Globally
- LESSON 13: Work Hard, Play Hard
- Epilogue
- Notes
- Index
Product information
- Title: Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Author(s):
- Release date: March 2013
- Publisher(s): McGraw-Hill
- ISBN: 9780071808088
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