Digital Etiquette For Dummies

Digital Etiquette For Dummies

by Eric Butow, Kendra Losee, Kelly Noble Mirabella
Released April 2022
Publisher(s): Wiley
ISBN: 9781119869801

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Book description

Mind your online P's and Q's with this expert digital manners guide

Conducting yourself online can be challenging. It sometimes seems like the web and social media is tailor-made to cause upset and anger. But, with the right guide, anyone can learn how to be a beacon of civility and politeness online. In Digital Etiquette For Dummies, a team of online communication experts share their combined insights into improving your presence on social media, writing emails that exude positivity and clarity, behaving correctly in virtual meetings, and much more. You'll become a paragon of politeness as you learn to apply the timeless rules of etiquette to the unique environment of the web, social media, email, Zoom, and smartphones.

In this book, you'll also:

  • Learn near-universal etiquette rules for email, social media, cellphones, and more
  • Discover ways to make sure that your polite attitude isn't being lost in the text-only context of a business email
  • Avoid common social media pitfalls and digital faux pas that can trip up even the most careful communicators

A great handbook for anyone who uses digital communication in business or in their personal life (so, pretty much everyone), Digital Etiquette For Dummies also belongs on the reading lists of those trying to improve their online interactions on social media.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Introduction
    1. About This Book
    2. Foolish Assumptions
    3. Icons Used in This Book
    4. Beyond the Book
    5. Where to Go from Here
  5. Part 1: Etiquette Guidelines
    1. Chapter 1: Defining Etiquette in the Digital Age
      1. Coming Up with Some Definitions
      2. Seeing Which Situations Call for Etiquette
    2. Chapter 2: The Legal Ins and Outs of Etiquette
      1. Laying Down the (Communication) Law
      2. Setting Company Policies
      3. Honoring Boundaries
      4. Centralizing Messages
      5. Choosing the Best Medium for the Message
    3. Chapter 3: Minding Your Online Manners at Any Age
      1. Seeing How Etiquette Varies for Different Audiences
      2. Common Rules for Everyone
  6. Part 2: Social Media Etiquette
    1. Chapter 4: Learning the Language of Social Media
      1. Defining Social Media Etiquette
      2. Knowing the Culture of Each Platform Before You Become Involved
    2. Chapter 5: Sharing Your Thoughts in Posts and Comments
      1. Looking at Followers versus Friends
      2. Posting as an Individual
      3. Posting as a Business
    3. Chapter 6: Handling Negative Comments and Reviews
      1. Understanding How Comments and Reviews Differ from each other
      2. Responding to Negative Reviews
      3. Handling Positive Reviews
    4. Chapter 7: Going Viral: The Good, the Bad, and the Unintended
      1. The Consequences of Going Viral
      2. Staying Sane When The Situation Goes Off the Rails
      3. Having a Plan in Place
    5. Chapter 8: Group Decorum
      1. What Exactly Is a Social Media Group?
      2. Being Respectful (and Respected)
      3. Avoiding Common Mistakes in Social Media Groups
      4. Being a Good Moderator
    6. Chapter 9: Being Likeable During Livestreaming
      1. What's a Livestream, Anyway?
      2. Going Live
      3. Being a Gracious Host During a Livestream Interview
      4. Following the Guidelines for Being a Great Guest
      5. Avoiding Embarrassment
      6. Adhering to the Etiquette of Watching a Livestream
  7. Part 3: Email Courtesies
    1. Chapter 10: Email Best Practices That Won't Let You Down
      1. Emailing for Personal Use versus Emailing for Business Purposes
      2. Writing with a Clear Purpose
    2. Chapter 11: Spam, the Law, and You
      1. Reckoning with CAN-SPAM
      2. Looking at Platform-Specific Terms of Service (ToS)
      3. Establishing Business Policies
      4. Managing Your Public Relations
      5. Following Industry Regulations
      6. More Social Media Regulations to Know
  8. Part 4: Virtual Meeting Manners
    1. Chapter 12: The Basics of Virtual Meetings
      1. Charting the Rise of Virtual Meetings
      2. Choosing When to Use Virtual Meetings
      3. Designing More Productive Virtual Meetings
      4. Looking at the Downside of Virtual Meetings
      5. Avoiding Virtual Meeting Burnout
    2. Chapter 13: Leading a Virtual Meeting
      1. Doing the Prep Work
      2. Conducting the Meeting
      3. Handling the Meeting Follow-Up
    3. Chapter 14: Making an Appearance at a Virtual Meeting
      1. Attending a Virtual Meeting
      2. Conducting Yourself in a Virtual Meeting
    4. Chapter 15: Webinar and Online Event Proprieties
      1. Determining the Goals of Your Event
      2. Mastering the Do's and Don'ts for Hosting a Successful Webinar or Live Event
      3. The Etiquette of Engaging the Audience
      4. The Etiquette of Attending a Webinar or an Online Event
  9. Part 5: Mobile Mien
    1. Chapter 16: Context in Messaging and SMS
      1. Texting: The Better Way to Communicate
      2. Putting Yourself in the Recipient's Shoes
      3. Considering the Context
      4. Noting the Importance of Tone When Texting
      5. Being Brief but Clear
      6. Avoiding Miscommunication with Others
      7. Being More Mindful of What You're Typing
    2. Chapter 17: No One Wants to Hear Your Phone
      1. Following Etiquette When Using Your Phone in Public
      2. Dealing with the Poor Etiquette of Others
      3. Knowing When It's Time to Take a Break from Your Smartphone
      4. Telecommuting and the Phone Etiquette That Comes Along with It
    3. Chapter 18: When and How to Use Text Messaging SMS
      1. One-to-One Text Messaging
      2. It's a Party in Your Phone
      3. Avoiding SMS missteps
      4. Knowing What Not to Send in an SMS Text Message
    4. Chapter 19: Pleasant Direct Messaging
      1. Exploring the Differences: Messaging App versus SMS
      2. Comparing Messaging and Email
      3. Knowing When to Use Messaging
      4. Evaluating the More Popular Messaging Apps
      5. Following Best Practices for Personal Messaging
      6. Keeping Messaging Professional
      7. Managing Group Messaging
  10. Part 6: The Part of Tens
    1. Chapter 20: Ten Good Manners to Follow
      1. Respecting Others
      2. Watching Your Language
      3. Using Humor and Sarcasm with Care
      4. Giving Credit When Credit Is Due
      5. Dotting Your I's and Crossing Your T's
      6. Being a Proper Emailer
      7. Keeping Other People's Private Information Private
      8. Keeping Your Facts Straight
      9. Refraining from Oversharing
      10. Knowing That to Err Is Human, and to Forgive, Divine
    2. Chapter 21: Ten Bad Behaviors to Avoid
      1. Capping Everything
      2. Leaving Your Mistakes for All to See
      3. Putting Yourself at the Center of Everything
      4. Being Inappropriate No Matter the Occasion
      5. Being Argumentative
      6. Invading Others’ Privacy
      7. Being a Spammer
      8. Leaving Others in the Lurch
      9. Talking as Loudly as Possible on Your Cellphone
      10. Texting While Talking with Others (The Wrong Kind of Multitasking)
  11. Index
  12. About the Authors
  13. Connect with Dummies
  14. End User License Agreement

Product information

  • Title: Digital Etiquette For Dummies
  • Author(s): Eric Butow, Kendra Losee, Kelly Noble Mirabella
  • Release date: April 2022
  • Publisher(s): Wiley
  • ISBN: 9781119869801