Preface
1. Perkin (2010).
Chapter 1
1. Hamel (2010a).
2. Visa (2011).
3. Glassdoor.com (2009). Glassdoor is a website that allows, among other things, employees to submit feedback about their employers.
4. Glassdoor.com (2010).
5. Hock (2005), p. ix.
6. A question you might have is “How do you pronounce ‘TOYFNET’?” Simply imagine it as two syllables, “toyf” and “net,” run together, and the “toyf” part can be said just like one would say “toys,” but with an “f” instead of an “s.”
7. Think on Your Feet® is a registered trademark of Think on Your Feet International, Inc.
8. See http://www.thinkonyourfeet.com and resource 6.
9. Vickers (1983) as quoted in Hames (1994), p. 73.
10. Semler (1995).
11. Cross and Parker (2004), p. 5.
12. Cross ...
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