6 River Systems. 2020. “Office Depot Improves Safety and Energizes Workforce with Collaborative Robots.” www.6river.com/office-depot/, (date accessed April 20, 2020).
Allon, G., A. Federgruen, and M. Pierson. 2011. “How Much Is a Reduction of Your Customers’ Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Models.” Manufacturing & Service Operations Management 13, no. 4, pp. 489–507.
Anand, K. S., M. F. Pac, and S. Veeraraghavan. 2011. “Quality-Speed Conundrum: Trade-Offs in Customer-Intensive Services.” Management Science 57, no. 1, pp. 40–56.
Antorini, Y. M., A. M. Muniz, Jr., and T. Askildsen. 2012. “Collaborating with Customer Communities: Lessons from the Lego Group.” MIT Sloan ...
Get Designing Service Processes to Unlock Value, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
