About This Course
This self-study course is based on three books from the highly acclaimed Knock Your Socks Off Service® series by Ron Zemke and Kristin Anderson: Delivering Knock Your Socks Off Service, Knock Your Socks Off Answers, and Tales of Knock Your Socks Off Service, It’s written in the same down-to-earth, easy-to-read, fun style that readers enjoy in the best-selling book series.
Like the books, this course is chock-full of practical information that will help you give external and internal customers exceptional service every day. The course is packed with proven techniques to get you out of tough situations—times when there’s been a service breakdown or when you’re face-to-face with a difficult customer.
Best yet, the course takes ...
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