5 BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN
This chapter will explore how organisations and individuals react to changing circumstances. It will outline and introduce the various strategies that are consciously or unconsciously adopted in the face of change and points towards tangible things that you can do in your capacity as a team leader. Your aim must be to drive meaningful changes of practice and behaviour and hence contribute to enhancing your customer value proposition8 and delivering increased customer benefit.
WHY IS THIS IMPORTANT?
Nothing is permanent except change. (Heraclitus, c. 500 BC)
We are in transition to a world where change is continuous; not just episodic. (Kotter, 2008)
Change is the one big certainty in our ...
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