Chapter 5
Identifying Decision Support Opportunities
Once a manager concludes it is possible to gain significant benefits or even a competitive advantage from building an innovative decision support system (DSS), then it is important to initiate a systematic search process. A search can identify opportunities, significant decision-making process Problems, and decision-maker needs. Some creativity and forward thinking are important in identifying opportunities too. Systematic decision process audits, working with consultants, and brainstorming sessions can identify opportunities.
Many organizations have obsolete decision support capabilities. Now is a good time to upgrade or replace those systems. In many organizations, managers and IT staff ...
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