Reach a Deeper Understanding
So far, we’ve discussed listening as a method for increasing trust, cooperation, and understanding. Yet sometimes the most important and useful aspects of communication are hidden not just from the listener but from the speaker as well. When you identify these elements, you simultaneously blend and redirect the interaction.
Identify Positive Intent
We define positive intent as the good purpose meant to be served by a given communication or behavior. We assume that all behavior originates from a positive intent, and that includes negative behavior. The failure to recognize and appreciate positive intent can have lasting ...
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