NOTES
The Dare-to-Serve Leader
3 There’s nothing fundamentally wrong . . . Robert Townsend, Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits (New York: Knopf, 1970), 91.
6 paradoxical mix . . . James C. Collins, Good to Great: Why Some Companies Make the Leap . . . and Others Don’t (New York: Harper Business, 2001), 39.
7 Leadership Is an Art . . . See Max De Pree, Leadership Is an Art (New York: Crown Business, 2004); C. William Pollard, The Soul of the Firm (Downers Grove, IL: ServiceMaster Foundation, 1996); and Rajendra S. Sisodia, Jagdish N. Sheth, and David B. Wolfe, Firms of Endearment: How World-Class Companies Profit from Passion and Purpose, 2nd ed. (Upper Saddle River, NJ: Pearson Education, ...
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