Chris Walker and I met at the beginning of the Cleveland Clinic Abu Dhabi hospital project, where I was on the owner’s side and Chris on the vendor’s side. Our project was to train approximately 3,500 caregivers representing 550 positions ranging from surgeons, accountants, phlebotomists, pharmacy technicians, respiratory nurses, registration specialists, and many more. I was assigned the training project due to my background (e.g., a university professor with a Bachelor of Education degree and a Canadian professional teaching license). Our CIO asked me to review the training contract before our organization signed the document.
The next day, the CIO asked me what I thought, and I responded, “This contract is for training. We don’t want ...
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