Michael W. Lowenstein, PhD, CMC, is Thought Leadership Principal for Beyond Philosophy, a leading-edge international strategic customer experience consultancy (www.beyondphilosophy.com), which is based in the United States of America. Author of five customer-centric strategy books and over 150 white papers and articles, Lowenstein’s PhD is in strategy and program development, earned from SKEMA Graduate Business School, in France. As part of his professional background, Lowenstein has held senior executive positions with several major worldwide research and consulting organizations.
He is broadly experienced as a strategic and ...
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