Customer Service Management Training 101

3Planning andOrganizing for Results

You know that management involves a lot more than making sure your employees are doing their jobs correctly and productively. In addition to all the duties that come with managing others, your job also involves managing yourself and managing results. You are responsible for completing projects and other assignments, analyzing goal achievement, measuring and controlling outcomes, providing feedback, appraising employees on their performance, creating development action plans for employees, and monitoring your personal development goals. How do you keep track of all your responsibilities and keep it all straight?

Beside all your internal responsibilities, your most important role in frontline management is to ...