Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

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The Future of Process-Focused Enterprises

At an elementary level, innovation efforts are aimed at refining the true purpose of work efforts and ensuring that the work is done in the most efficient manner possible. This dual focus is at the heart of a process-based approach. Is the process fulfilling its purpose as intended (strategic-planning facet), and is it doing so as efficiently as possible (operational-innovation facet)? In this way, waste of all types—unneeded activities, lost time, and misused investments—is identified and eliminated. In effect, the enterprise calibrates itself to its mission by eliminating the unnecessary. This recipe for innovation opens the doors to a realm of possibilities.

Using processes as an organizational ...