INTRODUCTION

RENOVATION VERSUS TRANSFORMATION

Despite the enormous influence of an organization’s culture on financial performance, culture is often dismissed as too fluffy, esoteric, or abstract to have much of an impact.

Surprisingly, even the corporate governance process has traditionally overlooked, or at least underestimated, the magnitude of culture’s impact on the financial stability of an organization. For years unhealthy cultures have posed tremendous risk to shareholder value, and yet that risk went largely undetected by corporate boards until it was too late. We’ve seen countless examples of companies that surprised their shareholders with cover-ups, ethical missteps, intentional product manipulation, or safety oversight that decimated ...

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