Cultural Competence for Public Managers

Contents

Supplemental Material and Templates

Preface

Acknowledgments

Authors

PART I: INTRODUCTION TO CULTURAL COMPETENCE: DO I REALLY NEED TO BE CULTURALLY COMPETENT?

1 Why Cultural Competence Is Important

1.1 Introduction to and Short History of Cultural Competence

1.2 Why Public Managers Need to Be Culturally Competent

1.3 Obstacles to Cultural Competence

1.4 Cultural Characteristics

1.5 Perceptions of Time

1.6 Other Dimensions of Culture

1.6.1 Power Distance

1.6.2 Individualism

1.6.3 Masculinity

1.6.4 Uncertainty Avoidance

1.6.5 Long-Term versus Short-Term Orientation

1.6.6 Other Aspects of Culture

1.7 Questions That Need to Be Asked about Cultural Competence

1.8 Why a New Cultural Competence Model Is Needed ...