Copyright
Copyright 2002 Etienne Wenger, Richard McDermott, and William M. Snyder
All rights reserved
Requests for permission to use or reproduce material from this book should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
First eBook Edition: January 2002
ISBN 978-1-5785-1330-7
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