CHAPTER 11
Gathering Customer Information
In this chapter, you will learn about
• Communicating with clients, designers, and contractors
• Identifying client needs
• Interpreting scale drawings of the client site
• Identifying client contact information
• Evaluating possible constraints at the client site
This chapter covers the various types of information required to design and install an audiovisual (AV) solution at a client’s site. To obtain this information, you generally need knowledge of customer service and negotiation techniques, as well as an ability to interpret scale drawings and other project documentation. You also will need skills in basic math and listening techniques.
Duty Check
Questions addressing the knowledge ...
Get CTS Certified Technology Specialist Exam Guide, Third Edition, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
