Speak when you are angry and you will make the best speech you will ever regret.
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START WITH HEART
How to Stay Focused on What You Really Want
Now that you know what you want to talk about, it’s time to turn to the how of dialogue. How do you encourage the flow of meaning when you’re in the thrall of strong emotions talking about things that matter deeply to you with those who disagree vehemently? Given that most people’s style is based on longstanding habits, it’ll probably require a lot of effort.
The truth is, people can change. In fact, we’ve taught these conversation skills to millions around the world and have seen dramatic improvements in results and relationships. But it requires work. You can’t simply highlight ...
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