Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition

by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Released October 2021
Publisher(s): McGraw-Hill
ISBN: 9781260474190

Read it now on the O’Reilly learning platform with a 10-day free trial.

O’Reilly members get unlimited access to books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Book description

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:
  • Respond when someone initiates a crucial conversation with you
  • Identify and address the lag time between identifying a problem and discussing it
  • Communicate more effectively across digital mediums
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Product information

  • Title: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition
  • Author(s): Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
  • Release date: October 2021
  • Publisher(s): McGraw-Hill
  • ISBN: 9781260474190