Part Three Move to Action
What to Do after a Crucial Confrontation
You’ve talked about issues that are blocking performance— whether the barriers are due to motivation, ability, or both— and come up with a few ideas that will lead to a solution. Now it’s time to take these ideas and move to action.
Here’s what the best problem solvers do after the crucial confrontation to ensure that the problem doesn’t keep showing up like a bad penny:
The best problem solvers create a complete plan. They build the foundation of accountability by being specific about what comes next. This includes who does what by when and follow-up (Chapter 7, “Agree on a Plan ...
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